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Terms & Conditions

Terms & Conditions

Feedo Ltd ("we", "our" and "us") is the operator of (https://www.feedo.shop) ("Website & Android and IOS Mobile Apps"). By placing an order through our website or mobile apps, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.



1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.



2. Charges, Shipping & Delivery

Our minimum order is £25 and the delivery charge will depend on the value and contents of your order. Shipping and delivery costs are calculated during checkout based on weight, dimensions and destination of the items in the order. We offer free shipping or delivery for all orders over £40. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.



3. Returns

3.1 Return Due To Change Of Mind

Feedo Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed and we will notify you once this has been completed through email.

(Feedo Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping costs paid.



 

4. Delivery Terms

4.1 Dispatch Time

Orders placed before 11am (GMT) will be dispatched the same day, otherwise, within the next business day. Average delivery time varies according to shipping destination. In general, orders are usually dispatched same day if ordered before 11:00am on weekdays and are delivered to UK mainland within 1-2 business days, unless otherwise stated. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.



4.2 Change of Delivery Address

We will only deliver and ship to business and residential addresses. Unfortunately, we can’t offer deliveries or shipping to P.O. Box addresses. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.3 Items Out of Stock

If an item is out of stock, we will contact you to discuss the best options available or we will cancel and refund the out-of-stock items and dispatch the rest of the order.



4.4 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can investigate the problem.



5. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us at wecare@feedo.shop and we will do our best to solve the problem.



6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website



6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.



7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.



8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.



8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.



9. Customer service

For all customer service enquiries, please email us at wecare@feedo.shop.

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